Frequency of delivery updates among online merchants 2023

Published by Daniela Coppola, Feb 14, 2024
Nearly one in five online merchants did not provide updates on the status of the delivery, a 2023 survey revealed. Some 42 percent of surveyed online merchants updated customers on their delivery only upon shipment, while another 26 percent of respondents shared periodic updates.

Frequency of delivery updates among online merchants in 2023

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Release date

February 2024

Region

Worldwide

Survey time period

November 2023

Number of respondents

800 online sellers*

Supplementary notes

*Sellers across the UK, U.S., Canada, Australia, Germany, France, Italy, and Spain.

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Statistics on " E-commerce logistics "

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Overview

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Warehousing and fulfillment

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Shipping

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Delivery and returns

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