Main financial services business areas with AI adoption 2023

Published by Statista Research Department, Jan 23, 2024
The use of artificial intelligence (AI) in the financial services industry varied across business areas in 2023. According to a 2024 survey on AI trends in financial services, the business area with the highest AI adoption was operations, with a 48 percent adoption rate. Risk and compliance followed, with 45 percent.

Use cases of artificial intelligence (AI) solutions in financial services in 2023, by business area

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Source

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Release date

January 2024

Region

Worldwide

Survey time period

2023

Number of respondents

400 respondents

Special properties

financial services professionals; no responses from China were included.

Supplementary notes

The question was phrased by the source as follows: "Which of the following areas is currently using AI solutions in your organization?".

The source does not provide detailed information on the methodology of the survey.

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Overview

6

Investment and spending

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Impact

6

Use cases

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Attitude and challenges

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