This timeline shows the customer satisfaction with e-retail over the years, as measured in the American Customer Satisfaction Index (ACSI) score. In 2023, customer satisfaction with electronic retail reached 80 points out of 100.
U.S. customer satisfaction with online retail from 2000 to 2023 (index score)
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Other statistics that may interest you E-commerce in the United States
Overview
5
- Basic Statistic Revenue of the e-commerce industry in the U.S. 2019-2029
- Premium Statistic Retail e-commerce sales in the U.S. 2018-2027
- Premium Statistic Quarterly U.S. e-commerce retail sales 2009-2024
- Premium Statistic Quarterly e-commerce share in total U.S. retail sales 2010-2024
- Premium Statistic Revenue per user of e-commerce in the U.S. 2020-2029
Segments
5
- Premium Statistic Most popular categories for online purchases in the U.S. 2024
- Premium Statistic U.S. retail e-commerce sales CAGR 2017-2027, by product category
- Premium Statistic U.S. e-commerce annual sales growth 2022, by product category
- Basic Statistic Total retail and e-commerce sales in the United States 2021, by business
- Basic Statistic E-commerce share of B2B and B2C shipments, sales and revenues in the U.S. 2019-2021
Leading players
8
- Basic Statistic Biggest online retailers in the U.S. 2023, by market share
- Premium Statistic Top online stores in the U.S. in 2022, by e-commerce net sales
- Basic Statistic Top food & beverages online stores in the U.S. in 2023
- Premium Statistic Top fashion online stores in the U.S. in 2023
- Premium Statistic Most popular online shops in the U.S. 2024
- Premium Statistic Leading online marketplaces in the U.S. 2023, based on visit share
- Basic Statistic Leading e-commerce and shopping websites in the U.S. 2023, based on visit share
- Premium Statistic Most downloaded shopping apps in the U.S. 2023
Online shoppers
6
- Premium Statistic Number of users of e-commerce in the U.S. 2020-2029
- Premium Statistic Penetration rate of e-commerce in the U.S. 2020-2029
- Premium Statistic E-commerce shoppers mobile audience share in the U.S. 2023, by age
- Premium Statistic E-commerce shoppers mobile audience share in the U.S. 2023, by gender
- Premium Statistic E-commerce shoppers mobile audience share in the U.S. 2023, by income
- Premium Statistic Social commerce revenue in the U.S. 2018-2028
Shopping behavior
5
- Premium Statistic Attitudes towards online shopping in the U.S. 2024
- Premium Statistic Most returned online purchases by category in the U.S. 2024
- Premium Statistic Drivers of online purchases in the U.S. 2022
- Premium Statistic ACSI - U.S. customer satisfaction with online retail as of 2023
- Premium Statistic Online vs. offline product research by category in the U.S. 2022
Device usage
5
- Premium Statistic Most common devices for online purchases in the U.S. 2023
- Premium Statistic M-commerce share of total digital commerce spending in the U.S. 2017-2022
- Premium Statistic Online retail order growth in the U.S. 2024, by device
- Premium Statistic Online retail website visits growth in the U.S. 2024, by device
- Premium Statistic Online retail website visits and orders in the U.S. 2024, by device
Further related statistics
17
- Leading retail e-commerce markets worldwide 2020
- E-commerce market growth in Russia 2020-2027
- Frequency of online purchases of toys/hobbies products or services in Belgium in 2018
- E-commerce share of retail sales in Singapore 2015-2025
- Market value of e-commerce logistics in Vietnam 2018-2022
- E-commerce sales of U.S. retail chains 2017
- E-commerce share of retail sales in Mexico 2020-2023
- Frequency online purchases of transportation products or services in Belgium in 2018
- Delivery method preference of U.S. online shoppers 2018, by age group
- Argentina: top e-commerce activities 2018, by activity
- Expert survey on the share of goods sold online being shipped as parcels 2020
- Brazil: average cross-border e-commerce spending 2019
- Leading skincare brands on Vipshop China 2014, by SKU
- Amazon global net sales value 2021-2026, by category
- Breakdown of total online spending New Zealand 2022, by sector
- GMV of e-commerce India FY 2019-2023
- Reasons for Millennials to buy flowers online in the Netherlands 2020
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Statistics
- Leading retail e-commerce markets worldwide 2020
- E-commerce market growth in Russia 2020-2027
- Frequency of online purchases of toys/hobbies products or services in Belgium in 2018
- E-commerce share of retail sales in Singapore 2015-2025
- Market value of e-commerce logistics in Vietnam 2018-2022
- E-commerce sales of U.S. retail chains 2017
- E-commerce share of retail sales in Mexico 2020-2023
- Frequency online purchases of transportation products or services in Belgium in 2018
- Delivery method preference of U.S. online shoppers 2018, by age group
- Argentina: top e-commerce activities 2018, by activity
- Expert survey on the share of goods sold online being shipped as parcels 2020
- Brazil: average cross-border e-commerce spending 2019
- Leading skincare brands on Vipshop China 2014, by SKU
- Amazon global net sales value 2021-2026, by category
- Breakdown of total online spending New Zealand 2022, by sector
- GMV of e-commerce India FY 2019-2023
- Reasons for Millennials to buy flowers online in the Netherlands 2020
ACSI®. (February 21, 2023). U.S. customer satisfaction with online retail from 2000 to 2023 (index score) [Graph]. In Statista. Retrieved June 10, 2024, from https://www.statista.com/statistics/185760/us-customer-satisfaction-with-e-retail-since-2000/
ACSI®. "U.S. customer satisfaction with online retail from 2000 to 2023 (index score)." Chart. February 21, 2023. Statista. Accessed June 10, 2024. https://www.statista.com/statistics/185760/us-customer-satisfaction-with-e-retail-since-2000/
ACSI®. (2023). U.S. customer satisfaction with online retail from 2000 to 2023 (index score). Statista. Statista Inc.. Accessed: June 10, 2024. https://www.statista.com/statistics/185760/us-customer-satisfaction-with-e-retail-since-2000/
ACSI®. "U.S. Customer Satisfaction with Online Retail from 2000 to 2023 (Index Score)." Statista, Statista Inc., 21 Feb 2023, https://www.statista.com/statistics/185760/us-customer-satisfaction-with-e-retail-since-2000/
ACSI®, U.S. customer satisfaction with online retail from 2000 to 2023 (index score) Statista, https://www.statista.com/statistics/185760/us-customer-satisfaction-with-e-retail-since-2000/ (last visited June 10, 2024)
U.S. customer satisfaction with online retail from 2000 to 2023 (index score) [Graph], ACSI®, February 21, 2023. [Online]. Available: https://www.statista.com/statistics/185760/us-customer-satisfaction-with-e-retail-since-2000/