Mobile usage and brand communication in 2021

The study is based on the results of a consumer survey conducted in September 2021. The study offers insights on consumers' expectations when communicating with brands online, as well as a specific focus on mobile and in-app customer service and communications.

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FURTHER REPORTS

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  • Mobile messenger and communication apps
  • Mobile internet usage in China
  • Online food delivery in China
  • Mobile apps in Asia
  • Mobile apps in Malaysia
  • Mobile apps in Hong Kong
  • Mobile apps in Taiwan
  • Mobile app usage in France
  • App usage in Japan
  • Mobile apps in Indonesia
  • Mobile app usage
  • Mobile app usage in India
  • Mobile apps in China
  • Mobile apps usage in UAE
  • Mobile app usage of children in the United States
  • Mobile app usage of children in the UK
  • Mobile apps in Vietnam
  • Mobile app usage in Europe
  • Mobile internet and apps in Singapore
  • Mobile internet and apps in the Philippines

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