This statistic illustrates the results of a survey conducted in Italy in 2018 regarding the areas of online banking that could be improved. While 37 percent of respondents declared to be satisfied with their bank's online services as they were, 34 percent stated they would have liked to see better customer support. Furthermore, about a quarter of respondents were dissatisfied with the perceived small range of online services offered by their bank.
What would you like to see improved in your bank's online banking services?
Basic Account
Get to know the platform
You only have access to basic statistics.
This statistic is not included in your account.
Starter Account
The ideal entry-level account for individual users
- Instant access to 1m statistics
- Download in XLS, PDF & PNG format
- Detailed references
$199 USD / Month *
Professional Account
Full access
Business Solutions including all features.
* Prices do not include sales tax.
Other statistics that may interest you Statistics on
About the industry
10
- Premium Statistic Italy: reasons for choosing an online bank 2017
- Premium Statistic Italy: reasons for switching from a traditional to an online bank 2017
- Premium Statistic Italy: reasons for internet banking usage via pc 2017
- Premium Statistic Italy: preferred channels for bank transactions 2017, by type
- Premium Statistic Italy: preferred channels for checking bank balances 2017, by type
- Premium Statistic Frequency of online or mobile app payment transactions in 2019
- Basic Statistic Italy: share of users of e-banking 2017-2018, by gender
- Basic Statistic Italy: share of users of e-banking 2018, by level of education
- Basic Statistic Italy: share of users of e-banking 2018, by location
- Premium Statistic Italy: usage of home banking systems 2017
About the region
10
- Premium Statistic Italy: bank customers distribution 2017, by bank type
- Premium Statistic Largest cooperative banks in Europe 2021, by total assets
- Premium Statistic Main criteria to start using a digitized banking solution in Italy 2019
- Premium Statistic Willingness to join a digital bank in Italy 2019
- Premium Statistic Reasons for the growth in the demand of online financial solutions in Italy 2019
- Premium Statistic Annual revenue of leading European banks 2022
- Premium Statistic Market capitalization of leading European banks 2010-2023
- Premium Statistic Total equity of leading European banks 2021
- Premium Statistic Total assets of leading European banks 2010-2021
- Premium Statistic Risk-weighted assets of leading European banks 2021
Selected statistics
1
Other regions
10
- Basic Statistic Credit card related customer complaints in the UK 2007-2020
- Premium Statistic Channels used to perform routine banking transactions in the U.S. 2016
- Premium Statistic Italy: reasons for not using home banking systems 2017
- Premium Statistic Methods used to perform banking transactions in Canada from 2012 to 2018
- Premium Statistic Number of customers using Air Bank 2012-2017
- Premium Statistic Leading banking brands India 2023, by brand value
- Premium Statistic Number of banking related institutions Bahrain 2018 by sector
- Premium Statistic Usage of online banking app for chatting with other users in Russia 2019
- Premium Statistic Consumer confidence score own bank Netherlands 2015-2020, by bank
- Premium Statistic Number of employees of OP Financial Group 2010-2022
Related statistics
10
- Premium Statistic Number of consumer complaints reported to CFPB in the U.S. 2023, by type
- Premium Statistic Number of mobile banking users of Bank of America globally 2012-2023
- Premium Statistic Revenue of OP Financial Group 2010-2022
- Premium Statistic Total assets of OP Financial Group 2010-2022
- Premium Statistic Cost to income ratio of OP Financial Group 2010-2022
- Premium Statistic Number of digital banks worldwide 2024, by region
- Premium Statistic Number of new challenger banks worldwide 2014-2022
- Premium Statistic Number of customers at selected digital banks in the U.S. 2023
- Premium Statistic CET1 ratio of OP Financial Group 2013-2020
- Premium Statistic Reasons for not using online banking services in Italy 2018
Further related statistics
10
- Senior chief financial officer salary per annum in Switzerland 2023
- Return on average common shareholder equity at Goldman Sachs 2009-2023
- Net interest income of Deutsche Bank 2006-2023
- Employee compensation and benefits at Deutsche Bank 2006-2022
- Leading banks in the Middle East in 2023, by brand value
- Net revenue from investment banking at Goldman Sachs 2009-2023
- Total assets of Banco Santander 2001-2023
- NatWest group total income of the Ulster Bank Rol 2012-2023
- Assets of all central banks globally 2002-2022
- Value of Target2 payments in Eurozone 2008-2021
Further Content: You might find this interesting as well
Statistics
- Senior chief financial officer salary per annum in Switzerland 2023
- Return on average common shareholder equity at Goldman Sachs 2009-2023
- Net interest income of Deutsche Bank 2006-2023
- Employee compensation and benefits at Deutsche Bank 2006-2022
- Leading banks in the Middle East in 2023, by brand value
- Net revenue from investment banking at Goldman Sachs 2009-2023
- Total assets of Banco Santander 2001-2023
- NatWest group total income of the Ulster Bank Rol 2012-2023
- Assets of all central banks globally 2002-2022
- Value of Target2 payments in Eurozone 2008-2021
Unione Nazionale Consumatori. (October 31, 2018). What would you like to see improved in your bank's online banking services? [Graph]. In Statista. Retrieved May 13, 2024, from https://www.statista.com/statistics/958070/online-banking-service-improvements-in-italy/
Unione Nazionale Consumatori. "What would you like to see improved in your bank's online banking services?." Chart. October 31, 2018. Statista. Accessed May 13, 2024. https://www.statista.com/statistics/958070/online-banking-service-improvements-in-italy/
Unione Nazionale Consumatori. (2018). What would you like to see improved in your bank's online banking services?. Statista. Statista Inc.. Accessed: May 13, 2024. https://www.statista.com/statistics/958070/online-banking-service-improvements-in-italy/
Unione Nazionale Consumatori. "What Would You like to See Improved in Your Bank's Online Banking Services?." Statista, Statista Inc., 31 Oct 2018, https://www.statista.com/statistics/958070/online-banking-service-improvements-in-italy/
Unione Nazionale Consumatori, What would you like to see improved in your bank's online banking services? Statista, https://www.statista.com/statistics/958070/online-banking-service-improvements-in-italy/ (last visited May 13, 2024)
What would you like to see improved in your bank's online banking services? [Graph], Unione Nazionale Consumatori, October 31, 2018. [Online]. Available: https://www.statista.com/statistics/958070/online-banking-service-improvements-in-italy/