Chatbot, virtual assistant and intelligent assistant use in the Netherlands in 2018

Which kind(s) of AI does your organization use in digital customer service?*

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Source

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Release date

September 2018

Region

Netherlands

Survey time period

May 16, 2018, to June 8, 2018

Number of respondents

342 respondents

Special properties

webcare teams of Dutch profit and non-profit organizations were approached through Twitter, LinkedIn, blogs and online fora to fill in a questionnaire. Additionally, there was a call-up in the Ustream newsletter and certain organizations were approached by telephone.

Method of interview

Telephone interviews and online survey

Supplementary notes

* This question was phrased by the source as follows: "Welke vorm(en) van KI zet je organisatie in bij digitaal klantcontact?" (in English: Which kind(s) of AI does your organization use in digital customer service?")

The source does not provide any information regarding percentage points exceeding 100 percent.

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