Utilities with highest customer satisfaction in the U.S. 2023, by index score
In 2023, the natural gas distributor Atmos Energy, headquartered in Texas, had the highest American Customer Satisfaction Index® (ACSI®) score among surveyed U.S. electric utilities, with an index score of 80. Berkshire Hathaway Energy, Dominion Energy, Duke Energy, NextEra Energy, and Southern Company followed, with an ACSI® score of 77 points. The electric utility that recorded the lowest ACSI® in the United States in 2023 was Entergy.
ACSI® is a national economic indicator of customer evaluations of the quality of products and services using a scale of 0 to 100 and available to household consumers in the United States.
ACSI® is a national economic indicator of customer evaluations of the quality of products and services using a scale of 0 to 100 and available to household consumers in the United States.
