consumer satisfaction with the overall internet travel website industry during the same period.
This graph shows the American Customer Satisfaction Index (ACSI) score of customer satisfaction with Expedia, Inc. from 2002 to 2023. In 2023, the customer satisfaction score of the travel website was 79 - a little higher than the U.S. customer satisfaction with Expedia from 2002 to 2023 (index score)
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Industry overview
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Company information
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U.S. consumers
8
- Premium Statistic ACSI - U.S. customer satisfaction with online travel websites as of 2023
- Basic Statistic American Customer Satisfaction Index for internet travel companies U.S. 2002-2023
- Basic Statistic ACSI - U.S. customer satisfaction with Expedia Inc. as of 2023
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- Regional travel industry conversion rates worldwide 2015, by device
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- On The Beach: revenue per daily unique website visits in the UK 2013-2017
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- U.S. business travelers who used Expedia for business travel booking 2017, by gender
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- ACSI - U.S. customer satisfaction with Priceline as of 2023
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- Most common duration before a trip to book travel services on OTAs Indonesia 2023
- Reason for not using online travel agency India 2023, by age group
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Further Content: You might find this interesting as well
Statistics
- Regional travel industry conversion rates worldwide 2015, by device
- Online sales market for travel brands in India 2017-2022 by category
- Skyscanner funnel sessions 2015-2021
- EBITDA of Skyscanner 2012-2020
- Leading travel websites in the United States 2018, by reach
- On The Beach: revenue per daily unique website visits in the UK 2013-2017
- Expedia travel bookings in Germany 2017-2020
- Profit before tax of On the Beach in the UK 2013-2021
- U.S. business travelers who used Expedia for business travel booking 2017, by gender
- eTravel providers with fastest growing visitor count in Russia 2019, by type
- ACSI - U.S. customer satisfaction with Priceline as of 2023
- Leading travel websites in the United States 2018, by unique audience
- Market share of hotel booking distribution channels in Germany 2021
- Booking revenue of the top four online travel portals
- Reach of the most popular online travel agency websites in Germany 2013
- Most common duration before a trip to book travel services on OTAs Indonesia 2023
- Reason for not using online travel agency India 2023, by age group
- Agencies used for online services India 2023 by gender
- Reasons for not using online travel agencies for purchasing tickets Philippines 2023
ACSI®. (April 18, 2023). U.S. customer satisfaction with Expedia from 2002 to 2023 (index score) [Graph]. In Statista. Retrieved April 19, 2024, from https://www.statista.com/statistics/185806/us-customer-satisfaction-with-expedia-since-2002/
ACSI®. "U.S. customer satisfaction with Expedia from 2002 to 2023 (index score)." Chart. April 18, 2023. Statista. Accessed April 19, 2024. https://www.statista.com/statistics/185806/us-customer-satisfaction-with-expedia-since-2002/
ACSI®. (2023). U.S. customer satisfaction with Expedia from 2002 to 2023 (index score). Statista. Statista Inc.. Accessed: April 19, 2024. https://www.statista.com/statistics/185806/us-customer-satisfaction-with-expedia-since-2002/
ACSI®. "U.S. Customer Satisfaction with Expedia from 2002 to 2023 (Index Score)." Statista, Statista Inc., 18 Apr 2023, https://www.statista.com/statistics/185806/us-customer-satisfaction-with-expedia-since-2002/
ACSI®, U.S. customer satisfaction with Expedia from 2002 to 2023 (index score) Statista, https://www.statista.com/statistics/185806/us-customer-satisfaction-with-expedia-since-2002/ (last visited April 19, 2024)
U.S. customer satisfaction with Expedia from 2002 to 2023 (index score) [Graph], ACSI®, April 18, 2023. [Online]. Available: https://www.statista.com/statistics/185806/us-customer-satisfaction-with-expedia-since-2002/