In Italy, e-commerce managers gave insight into foreseen investments on customer relations and customer services in 2023. More than half stated they plan on new investments on the services. Only about seven percent plan on making high investments, while more than ten percent do not foresee any investments in their customer services.
Share of e-commerce managers planning to invest in CRM and customer service in Italy in 2023
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Casaleggio Associati. (April 18, 2023). Share of e-commerce managers planning to invest in CRM and customer service in Italy in 2023 [Graph]. In Statista. Retrieved May 19, 2024, from https://www.statista.com/statistics/1422832/italy-ecommerce-investment-in-crm-systems/
Casaleggio Associati. "Share of e-commerce managers planning to invest in CRM and customer service in Italy in 2023." Chart. April 18, 2023. Statista. Accessed May 19, 2024. https://www.statista.com/statistics/1422832/italy-ecommerce-investment-in-crm-systems/
Casaleggio Associati. (2023). Share of e-commerce managers planning to invest in CRM and customer service in Italy in 2023. Statista. Statista Inc.. Accessed: May 19, 2024. https://www.statista.com/statistics/1422832/italy-ecommerce-investment-in-crm-systems/
Casaleggio Associati. "Share of E-commerce Managers Planning to Invest in Crm and Customer Service in Italy in 2023." Statista, Statista Inc., 18 Apr 2023, https://www.statista.com/statistics/1422832/italy-ecommerce-investment-in-crm-systems/
Casaleggio Associati, Share of e-commerce managers planning to invest in CRM and customer service in Italy in 2023 Statista, https://www.statista.com/statistics/1422832/italy-ecommerce-investment-in-crm-systems/ (last visited May 19, 2024)
Share of e-commerce managers planning to invest in CRM and customer service in Italy in 2023 [Graph], Casaleggio Associati, April 18, 2023. [Online]. Available: https://www.statista.com/statistics/1422832/italy-ecommerce-investment-in-crm-systems/