In 2024, car rental companies had an average American Customer Satisfaction Index (ACSI®) score of 77, with National scoring the highest at 84. This was an increase of eight percent year-over-year for National, which scored 78 in 2023. In 2024, National was able to overtake Alamo, which had been the leading car rental provider in 2023, in terms of customer satisfaction.
American Customer Satisfaction Index scores for car rental companies in the United States from 2023 to 2024
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ACSI®. (April 23, 2024). American Customer Satisfaction Index scores for car rental companies in the United States from 2023 to 2024 [Graph]. In Statista. Retrieved May 16, 2024, from https://www.statista.com/statistics/1389471/us-customer-satisfaction-index-car-rental-companies/
ACSI®. "American Customer Satisfaction Index scores for car rental companies in the United States from 2023 to 2024." Chart. April 23, 2024. Statista. Accessed May 16, 2024. https://www.statista.com/statistics/1389471/us-customer-satisfaction-index-car-rental-companies/
ACSI®. (2024). American Customer Satisfaction Index scores for car rental companies in the United States from 2023 to 2024. Statista. Statista Inc.. Accessed: May 16, 2024. https://www.statista.com/statistics/1389471/us-customer-satisfaction-index-car-rental-companies/
ACSI®. "American Customer Satisfaction Index Scores for Car Rental Companies in The United States from 2023 to 2024." Statista, Statista Inc., 23 Apr 2024, https://www.statista.com/statistics/1389471/us-customer-satisfaction-index-car-rental-companies/
ACSI®, American Customer Satisfaction Index scores for car rental companies in the United States from 2023 to 2024 Statista, https://www.statista.com/statistics/1389471/us-customer-satisfaction-index-car-rental-companies/ (last visited May 16, 2024)
American Customer Satisfaction Index scores for car rental companies in the United States from 2023 to 2024 [Graph], ACSI®, April 23, 2024. [Online]. Available: https://www.statista.com/statistics/1389471/us-customer-satisfaction-index-car-rental-companies/