The Net Promoter Score is an index used to measure customers' willingness to recommend a company's products or services. The indicator ranges between -100 and 100 and is calculated by subtracting the percentage of clients that are not likely to recommend a business from those who are likely to do so. According to a survey carried out in Mexico in 2019, companies operating in the hospitality and transportation industry achieved the highest Net Promotor Score (NPS). The segment recorded an NPS of 45.3 that year. Health followed, with an NPS of 42. In comparison, companies in the telecommunications industry registered the lowest NPS in the country, equaling 23 points.
Net Promoter Score (NPS) of businesses in Mexico in 2019, by industry
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KPMG. (December 11, 2019). Net Promoter Score (NPS) of businesses in Mexico in 2019, by industry [Graph]. In Statista. Retrieved May 13, 2024, from https://www.statista.com/statistics/1234967/net-promoter-score-by-industry-mexico/
KPMG. "Net Promoter Score (NPS) of businesses in Mexico in 2019, by industry." Chart. December 11, 2019. Statista. Accessed May 13, 2024. https://www.statista.com/statistics/1234967/net-promoter-score-by-industry-mexico/
KPMG. (2019). Net Promoter Score (NPS) of businesses in Mexico in 2019, by industry. Statista. Statista Inc.. Accessed: May 13, 2024. https://www.statista.com/statistics/1234967/net-promoter-score-by-industry-mexico/
KPMG. "Net Promoter Score (Nps) of Businesses in Mexico in 2019, by Industry." Statista, Statista Inc., 11 Dec 2019, https://www.statista.com/statistics/1234967/net-promoter-score-by-industry-mexico/
KPMG, Net Promoter Score (NPS) of businesses in Mexico in 2019, by industry Statista, https://www.statista.com/statistics/1234967/net-promoter-score-by-industry-mexico/ (last visited May 13, 2024)
Net Promoter Score (NPS) of businesses in Mexico in 2019, by industry [Graph], KPMG, December 11, 2019. [Online]. Available: https://www.statista.com/statistics/1234967/net-promoter-score-by-industry-mexico/