The average specialty retail score rating was 77 that year. The index score is based on a 100-point scale.
In 2020, Menards recorded an index score of 77, which was two index points higher than The Home Depot's and Lowe's scores. Home improvement stores fall within the specialty retail store category. Customer satisfaction of selected home improvement and DIY stores in the United States from 2014 to 2020
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ACSI®. (March 18, 2021). Customer satisfaction of selected home improvement and DIY stores in the United States from 2014 to 2020 [Graph]. In Statista. Retrieved June 10, 2024, from https://www.statista.com/statistics/1076431/customer-satisfaction-with-selected-home-improvement-stores-us/
ACSI®. "Customer satisfaction of selected home improvement and DIY stores in the United States from 2014 to 2020." Chart. March 18, 2021. Statista. Accessed June 10, 2024. https://www.statista.com/statistics/1076431/customer-satisfaction-with-selected-home-improvement-stores-us/
ACSI®. (2021). Customer satisfaction of selected home improvement and DIY stores in the United States from 2014 to 2020. Statista. Statista Inc.. Accessed: June 10, 2024. https://www.statista.com/statistics/1076431/customer-satisfaction-with-selected-home-improvement-stores-us/
ACSI®. "Customer Satisfaction of Selected Home Improvement and Diy Stores in The United States from 2014 to 2020." Statista, Statista Inc., 18 Mar 2021, https://www.statista.com/statistics/1076431/customer-satisfaction-with-selected-home-improvement-stores-us/
ACSI®, Customer satisfaction of selected home improvement and DIY stores in the United States from 2014 to 2020 Statista, https://www.statista.com/statistics/1076431/customer-satisfaction-with-selected-home-improvement-stores-us/ (last visited June 10, 2024)
Customer satisfaction of selected home improvement and DIY stores in the United States from 2014 to 2020 [Graph], ACSI®, March 18, 2021. [Online]. Available: https://www.statista.com/statistics/1076431/customer-satisfaction-with-selected-home-improvement-stores-us/